«The Nordstrom Way to Customer Experience Excellence. Creating a Values-Driven Service Culture», Robert Spector benzeri kitaplar

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The Business Ethics Twin-Track. Combining Controls and Culture to Minimise Reputational Risk
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The Future-Proof Workplace. Six Strategies to Accelerate Talent Development, Reshape Your Culture, and Succeed with PurposeMarshall Goldsmith vd.
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The Employee Experience Advantage. How to Win the War for Talent by Giving Employees the Workspaces they Want, the Tools they Need, and a Culture They Can CelebrateMarshall Goldsmith vd.
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The Culture Engine. A Framework for Driving Results, Inspiring Your Employees, and Transforming Your WorkplaceS. Edmonds Chris
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The Nonprofit Organizational Culture GuidePaige Hull Teegarden vd.
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