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Indispensable. How To Become The Company That Your Customers Can't Live Without Joe Calloway

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It's All About Service. How to Lead Your People to Care for Your Customers

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Chocolates on the Pillow Aren't Enough. Reinventing The Customer Experience Karl Weber vd.

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Take Their Breath Away. How Imaginative Service Creates Devoted Customers Chip Bell R. vd.

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Passionate and Profitable. Why Customer Strategies Fail and Ten Steps to Do Them Right!Lior Arussy

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Taming the Search-and-Switch Customer. Earning Customer Loyalty in a Compulsion-to-Compare World

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What's the Secret?. To Providing a World-Class Customer Experience John R. DiJulius, III

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Competing in a Service Economy. How to Create a Competitive Advantage Through Service Development and Innovation Anders Gustafsson vd.

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Why CRM Doesn't Work. How to Win by Letting Customers Manange the Relationship

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Customer Success. How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

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Service Design for Business. A Practical Guide to Optimizing the Customer Experience Ben Reason vd.

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How to Be a Fierce Competitor. What Winning Companies and Great Managers Do in Tough Times Jeffrey Fox J.

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Unleashing Excellence. The Complete Guide to Ultimate Customer Service

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Measure What Matters. Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships Katie Paine Delahaye

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The Ultimate Online Customer Service Guide. How to Connect with your Customers to Sell More!Marsha Collier

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Connected CRM. Implementing a Data-Driven, Customer-Centric Business Strategy David Williams S.

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The Cornell School of Hotel Administration on Hospitality. Cutting Edge Thinking and Practice

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The Experience. The 5 Principles of Disney Service and Relationship Excellence

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The Art of Client Service. The Classic Guide, Updated for Today's Marketers and Advertisers

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Call Centers For Dummies

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