Die positive Energie der Worte nutzen

Kommunikation ist ein wesentlicher Teil des Berufsalltags von Pflegefachkräften und Ärzten. Organisatorische Vorgaben, Zeitdruck und Konfrontation mit Schmerz und Trauer sind Faktoren, die einen wertschätzenden Umgang innerhalb eines Teams erschweren.

Patienten hingegen empfinden Angst, Verzweiflung oder auch Scham im Angesicht einer Diagnose. Pflegende und Ärzte müssen dies aushalten – schnell wird der Mensch zum Fall, zur «Galle in Zimmer 17», um eine Distanz zu den eigenen Gefühlen zu schaffen.

Die Wertschätzende Kommunikation nach Marshall Rosenberg kann hier positive Veränderungen schaffen. Selbstempathie, aufrichtiges Mitteilen von Bedürfnissen und ein wertschätzendes Miteinander können sowohl für Patienten als auch für die Beschäftigten eine heilsame Wirkung entfalten. Birgit Brand-Hörsting kennt seit vielen Jahren die beruflichen Nöte von Beschäftigten im Gesundheitswesen.

Sie zeigt in ihrem Buch mit konsequentem Praxisbezug und zahlreichen Übungen, wie positive Entwicklungen im Miteinander erreicht werden können.

– Für alle Berufsgruppen in Pflege, Medizin und Gesundheitsmanagement

– Praktische Anleitungen zu einem wertschätzenden Umgang im Gesundheitswesen

– Arzt-Patienten-Kommunikation wird ab 2020 Teil des Medizinstudiums

"Wenn das, was in diesem Buch anhand zahlreicher konkreter Situationen aus dem Pflegealltag beschrieben wird, im Gesundheitswesen gelebt würde, hätten wir ein menschenwürdigeres, kooperativeres, freundlicheres Miteinander der diversen Beteiligten, das allen zugutekäme. Ich wünsche diesem Buch eine ganz große Verbreitung und hoffe sehr, dass jeder Arzt, jeder Krankenhaus-Manager, jeder Therapeut, jeder Seniorenbetreuer und jede Pflegekraft es liest!\"

(S. Richter-Kaupp)

"Ich bin der festen Überzeugung, dass dieses Buch einen Beitrag zu mehr Empathie sich selbst und anderen gegenüber leisten kann und daher gerade für Berufsgruppen im Gesundheitswesens absolut gewinnbringend ist. Ich selbst bilde Pflegefachkräfte aus und bin sehr dankbar, nun endlich konkrete Hilfen für vielfältige Übungssituationen im Unterricht zur Verfügung zu haben.\"

(S. Röder)

"Das Buch ist lohnenswert für alle Beschäftigten, die täglich im Gesundheitswesen zu tun haben und sich wünschen, für ihre Patienten, Kollegen und für sich selbst gut zu sorgen. Besonders gut hat mir die Symbol-Orientierung gefallen, da die Thematik damit strukturiert erarbeitet, genutzt und zur «eigenen» gemacht werden kann.\"

(Sabine Zaun, Pflegeberaterin)

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«Wertschätzende Kommunikation für Pflegefachkräfte und Ärzte», Birgit Brand-Hörsting benzeri kitaplar