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The Nordstrom Way to Customer Experience Excellence. Creating a Values-Driven Service Culture
Project Management Metrics, KPIs, and Dashboards
Pigs In Paradise
Digital Marketing For Dummies
Thirty Years in Australia
COBOL Software Modernization
Effective Project Management
Valuation. Measuring and Managing the Value of Companies
Web Analytics 2.0. The Art of Online Accountability and Science of Customer Centricity
Juramento de Cargo
Project Management - Best Practices. Achieving Global Excellence
Valuation for M&A