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The Nordstrom Way to Customer Experience Excellence. Creating a Values-Driven Service Culture
Lean For Dummies
Behind the glass. Poetry
Someone Like You
INSPIRED. How to Create Tech Products Customers Love
Private Dancer
HR Profiling
The Vagrant
Photoshop CC For Dummies
Construction Supply Chain Management. Concepts and Case Studies
PS, I Love You
Rediscovering Japanese Business Leadership. 15 Japanese Managers and the Companies They're Leading to New Growth
The Art of Product Design. Changing How Things Get Made
Coach to Coach