*** GIBT ES AUCH IM TASCHENBUCHFORMAT ISBN: 978-3-746748-96-2 ***

Sie sind neu im Callcenter-Business und möchten schon jetzt die wichtigsten Fachwörter kennen, um einen guten Eindruck zu hinterlassen oder möchten Sie einfach nur ein Nachschlagewerk, dass Ihnen die wichtigsten Begriffe im Callcenter-Business erklärt?

Dann ist dieses Buch das Richtige für Sie!

Dieses Callcenter Lexikon liefert eine einfache Übersicht der Fachwörter und erklärt diese ausführlich und verständlich.

Die alphabetische Auflistung erlaubt eine schnelle Orientierung.

In dieser Koryphäe Edition erhalten Sie zusätzlich einige Tipps von Dirk Kreuter als Bonus, er ist einer der einflussreichsten Vordenker zu den Themen Vertrieb, Verkauf und Akquise.

Grafiken sind nur im Taschenbuch enthalten.

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Callcenter Lexikon

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