Müşteri servisi türünün en iyi kitapları - Litres'ten ücretsiz indirin veya çevrimiçi okuyun

Anticipate

Bill Thomas vd.

ingilizce

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Indispensable. How To Become The Company That Your Customers Can't Live Without Joe Calloway

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₺2.061,88

It's All About Service. How to Lead Your People to Care for Your Customers

Ray Pelletier

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₺1.947,34

Chocolates on the Pillow Aren't Enough. Reinventing The Customer Experience Karl Weber vd.

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₺713,55

Take Their Breath Away. How Imaginative Service Creates Devoted Customers Chip Bell R. vd.

ingilizce

₺1.190,83

Passionate and Profitable. Why Customer Strategies Fail and Ten Steps to Do Them Right!Lior Arussy

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₺1.829,92

Taming the Search-and-Switch Customer. Earning Customer Loyalty in a Compulsion-to-Compare World

Jill Griffin

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₺1.429

What's the Secret?. To Providing a World-Class Customer Experience John R. DiJulius, III

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₺1.600,82

Competing in a Service Economy. How to Create a Competitive Advantage Through Service Development and Innovation Anders Gustafsson vd.

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₺2.001,75

Why CRM Doesn't Work. How to Win by Letting Customers Manange the Relationship

Frederick Newell vd.

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₺1.715,37

Customer Success. How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Maria Martinez vd.

ingilizce

₺1.431,86

Service Design for Business. A Practical Guide to Optimizing the Customer Experience Ben Reason vd.

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₺1.336,41

How to Be a Fierce Competitor. What Winning Companies and Great Managers Do in Tough Times Jeffrey Fox J.

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₺952,19

Unleashing Excellence. The Complete Guide to Ultimate Customer Service

Dennis Snow vd.

ingilizce

₺1.190,83

Measure What Matters. Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships Katie Paine Delahaye

ingilizce

₺1.334,02

The Ultimate Online Customer Service Guide. How to Connect with your Customers to Sell More!Marsha Collier

ingilizce

₺1.190,83

Connected CRM. Implementing a Data-Driven, Customer-Centric Business Strategy David Williams S.

ingilizce

₺1.670,51

The Cornell School of Hotel Administration on Hospitality. Cutting Edge Thinking and Practice

Rohit Verma vd.

ingilizce

₺1.906,77

The Experience. The 5 Principles of Disney Service and Relationship Excellence

Bruce Loeffler vd.

ingilizce

₺1.193,22

The Art of Client Service. The Classic Guide, Updated for Today's Marketers and Advertisers

Robert Solomon vd.

ingilizce

₺1.050,03

Call Centers For Dummies

Real Bergevin vd.

ingilizce

₺1.192,74

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