Müşteri servisi türünün en iyi kitapları - Litres'ten ücretsiz indirin veya çevrimiçi okuyun

Türler

pazarlama, halkla ilişkiler, reklam

müşteri servisi

Format

Dil

Yüksek not

Seçilmedi

4 ve 5 yıldızla derecelendirilen kitaplar

Exclusive

Seçilmedi

Anticipate

Bill Thomas vd.

ingilizce

₺1.210,45

Indispensable. How To Become The Company That Your Customers Can't Live Without Joe Calloway

ingilizce

₺1.746,55

It's All About Service. How to Lead Your People to Care for Your Customers

Ray Pelletier

ingilizce

₺1.649,51

Chocolates on the Pillow Aren't Enough. Reinventing The Customer Experience Karl Weber vd.

ingilizce

₺604,42

Take Their Breath Away. How Imaginative Service Creates Devoted Customers Chip Bell R. vd.

ingilizce

₺1.008,71

Passionate and Profitable. Why Customer Strategies Fail and Ten Steps to Do Them Right!Lior Arussy

ingilizce

₺1.550,06

Taming the Search-and-Switch Customer. Earning Customer Loyalty in a Compulsion-to-Compare World

Jill Griffin

ingilizce

₺1.210,45

What's the Secret?. To Providing a World-Class Customer Experience John R. DiJulius, III

ingilizce

₺1.356

Competing in a Service Economy. How to Create a Competitive Advantage Through Service Development and Innovation Anders Gustafsson vd.

ingilizce

₺1.695,60

Why CRM Doesn't Work. How to Win by Letting Customers Manange the Relationship

Frederick Newell vd.

ingilizce

₺1.453,03

Customer Success. How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Maria Martinez vd.

ingilizce

₺1.212,88

Service Design for Business. A Practical Guide to Optimizing the Customer Experience Ben Reason vd.

ingilizce

₺1.132,02

How to Be a Fierce Competitor. What Winning Companies and Great Managers Do in Tough Times Jeffrey Fox J.

ingilizce

₺806,56

Unleashing Excellence. The Complete Guide to Ultimate Customer Service

Dennis Snow vd.

ingilizce

₺1.008,71

Measure What Matters. Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships Katie Paine Delahaye

ingilizce

₺1.130

The Ultimate Online Customer Service Guide. How to Connect with your Customers to Sell More!Marsha Collier

ingilizce

₺1.008,71

Connected CRM. Implementing a Data-Driven, Customer-Centric Business Strategy David Williams S.

ingilizce

₺1.415,02

The Cornell School of Hotel Administration on Hospitality. Cutting Edge Thinking and Practice

Rohit Verma vd.

ingilizce

₺1.615,15

The Experience. The 5 Principles of Disney Service and Relationship Excellence

Bruce Loeffler vd.

ingilizce

₺1.010,73

The Art of Client Service. The Classic Guide, Updated for Today's Marketers and Advertisers

Robert Solomon vd.

ingilizce

₺889,44

Call Centers For Dummies

Real Bergevin vd.

ingilizce

₺1.010,33