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What's the Secret?. To Providing a World-Class Customer ExperienceJohn R. DiJulius, III
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Competing in a Service Economy. How to Create a Competitive Advantage Through Service Development and InnovationAnders Gustafsson vd.
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Why CRM Doesn't Work. How to Win by Letting Customers Manange the Relationship
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Customer Success. How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
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Service Design for Business. A Practical Guide to Optimizing the Customer ExperienceBen Reason vd.
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How to Be a Fierce Competitor. What Winning Companies and Great Managers Do in Tough TimesJeffrey Fox J.
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Unleashing Excellence. The Complete Guide to Ultimate Customer Service
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Measure What Matters. Online Tools For Understanding Customers, Social Media, Engagement, and Key RelationshipsKatie Paine Delahaye
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The Ultimate Online Customer Service Guide. How to Connect with your Customers to Sell More!Marsha Collier
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Connected CRM. Implementing a Data-Driven, Customer-Centric Business StrategyDavid Williams S.
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The Cornell School of Hotel Administration on Hospitality. Cutting Edge Thinking and Practice
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The Experience. The 5 Principles of Disney Service and Relationship Excellence
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The Art of Client Service. The Classic Guide, Updated for Today's Marketers and Advertisers
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Call Centers For Dummies
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The Customer Education PlaybookDaniel Quick vd.
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The Customer Education PlaybookDaniel Quick vd.
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Mastering Microsoft Dynamics 365 ImplementationsEric Newell
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The Business of BelongingDavid Spinks
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Digital Customer ServiceRick DeLisi vd.
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Listen Up!Karen Mangia
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