Müşteri servisi türünün en iyi kitapları - Litres'ten ücretsiz indirin veya çevrimiçi okuyun

Türler

pazarlama, halkla ilişkiler, reklam

müşteri servisi

Format

Dil

Yüksek not

Seçilmedi

4 ve 5 yıldızla derecelendirilen kitaplar

Exclusive

Seçilmedi

Anticipate

Bill Thomas vd.

ingilizce

₺1.168,14

Indispensable. How To Become The Company That Your Customers Can't Live Without Joe Calloway

ingilizce

₺1.685,49

It's All About Service. How to Lead Your People to Care for Your Customers

Ray Pelletier

ingilizce

₺1.591,85

Chocolates on the Pillow Aren't Enough. Reinventing The Customer Experience Karl Weber vd.

ingilizce

₺583,29

Take Their Breath Away. How Imaginative Service Creates Devoted Customers Chip Bell R. vd.

ingilizce

₺973,45

Passionate and Profitable. Why Customer Strategies Fail and Ten Steps to Do Them Right!Lior Arussy

ingilizce

₺1.495,87

Taming the Search-and-Switch Customer. Earning Customer Loyalty in a Compulsion-to-Compare World

Jill Griffin

ingilizce

₺1.168,14

What's the Secret?. To Providing a World-Class Customer Experience John R. DiJulius, III

ingilizce

₺1.308,60

Competing in a Service Economy. How to Create a Competitive Advantage Through Service Development and Innovation Anders Gustafsson vd.

ingilizce

₺1.636,33

Why CRM Doesn't Work. How to Win by Letting Customers Manange the Relationship

Frederick Newell vd.

ingilizce

₺1.402,23

Customer Success. How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Maria Martinez vd.

ingilizce

₺1.170,48

Service Design for Business. A Practical Guide to Optimizing the Customer Experience Ben Reason vd.

ingilizce

₺1.092,45

How to Be a Fierce Competitor. What Winning Companies and Great Managers Do in Tough Times Jeffrey Fox J.

ingilizce

₺778,37

Unleashing Excellence. The Complete Guide to Ultimate Customer Service

Dennis Snow vd.

ingilizce

₺973,45

Measure What Matters. Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships Katie Paine Delahaye

ingilizce

₺1.090,50

The Ultimate Online Customer Service Guide. How to Connect with your Customers to Sell More!Marsha Collier

ingilizce

₺973,45

Connected CRM. Implementing a Data-Driven, Customer-Centric Business Strategy David Williams S.

ingilizce

₺1.365,56

The Cornell School of Hotel Administration on Hospitality. Cutting Edge Thinking and Practice

Rohit Verma vd.

ingilizce

₺1.558,69

The Experience. The 5 Principles of Disney Service and Relationship Excellence

Bruce Loeffler vd.

ingilizce

₺975,40

The Art of Client Service. The Classic Guide, Updated for Today's Marketers and Advertisers

Robert Solomon vd.

ingilizce

₺858,35

Call Centers For Dummies

Real Bergevin vd.

ingilizce

₺975,01