Müşteri servisi türünün en iyi kitapları - Litres'ten ücretsiz indirin veya çevrimiçi okuyun

Anticipate

Bill Thomas vd.

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Indispensable. How To Become The Company That Your Customers Can't Live Without Joe Calloway

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₺1.920,48

It's All About Service. How to Lead Your People to Care for Your Customers

Ray Pelletier

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₺1.813,79

Chocolates on the Pillow Aren't Enough. Reinventing The Customer Experience Karl Weber vd.

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₺664,61

Take Their Breath Away. How Imaginative Service Creates Devoted Customers Chip Bell R. vd.

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₺1.109,17

Passionate and Profitable. Why Customer Strategies Fail and Ten Steps to Do Them Right!Lior Arussy

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₺1.704,43

Taming the Search-and-Switch Customer. Earning Customer Loyalty in a Compulsion-to-Compare World

Jill Griffin

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₺1.331

What's the Secret?. To Providing a World-Class Customer Experience John R. DiJulius, III

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₺1.491,04

Competing in a Service Economy. How to Create a Competitive Advantage Through Service Development and Innovation Anders Gustafsson vd.

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₺1.864,47

Why CRM Doesn't Work. How to Win by Letting Customers Manange the Relationship

Frederick Newell vd.

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₺1.597,73

Customer Success. How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Maria Martinez vd.

ingilizce

₺1.333,67

Service Design for Business. A Practical Guide to Optimizing the Customer Experience Ben Reason vd.

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₺1.244,76

How to Be a Fierce Competitor. What Winning Companies and Great Managers Do in Tough Times Jeffrey Fox J.

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₺886,89

Unleashing Excellence. The Complete Guide to Ultimate Customer Service

Dennis Snow vd.

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₺1.109,17

Measure What Matters. Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships Katie Paine Delahaye

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₺1.242,53

The Ultimate Online Customer Service Guide. How to Connect with your Customers to Sell More!Marsha Collier

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₺1.109,17

Connected CRM. Implementing a Data-Driven, Customer-Centric Business Strategy David Williams S.

ingilizce

₺1.555,95

The Cornell School of Hotel Administration on Hospitality. Cutting Edge Thinking and Practice

Rohit Verma vd.

ingilizce

₺1.776

The Experience. The 5 Principles of Disney Service and Relationship Excellence

Bruce Loeffler vd.

ingilizce

₺1.111,39

The Art of Client Service. The Classic Guide, Updated for Today's Marketers and Advertisers

Robert Solomon vd.

ingilizce

₺978,02

Call Centers For Dummies

Real Bergevin vd.

ingilizce

₺1.110,94

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